Customer Success & Support template
Customer service room
Live help, order questions, returns and callbacks in one link, as one link the people you send it to can explore, ask questions in and act on.
A live example
Built with WZRD. Explore it and ask its agent anything.
Try the live demo
Tap to open it
Explore the room and ask its AI agent anything. It can talk, so you may want sound on.
What's inside
One support room where customers can get live help, ask order questions, check the return process or request a callback. Use the business’s order and returns policy, FAQs and product catalog as the source of truth. WZRD AI fills these tabs from your material.
Get help
How can we help?, Talk to support and Quick answersOrders & returns
Ask about an order, Returns policy and Product helpContact us
Request a callback and Send us a messageIts AI agent: Support Guide
Help customers find answers in the supplied FAQs, order and returns policy, and product catalog, and guide them to the right support or return step. Collect only relevant details and offer a callback or message request when available. Never invent order status, delivery estimates, eligibility, policy terms or response times; say when information is unavailable and direct the customer to support.
Who it's for
- Made by Customer Service Manager, Support Agent, Store Manager and Founder
- For customers, shoppers, returning customers and members
- In E-commerce, Retail, Consumer Brands and Services
When to use it
- After an order is placed: a Customer Service Manager sends it to the customers
- When a delivery is late: a Support Agent sends it to the shoppers
- When a return is requested: a Store Manager sends it to the returning customers
- During a sale: a Founder sends it to the members
- After a complaint: a Customer Service Manager sends it to the customers
What WZRD needs
- Order + returns policy
- FAQs + product catalog
- Or just a sentence describing it
Start from this
Use the template, add your material, then change anything.
Create a customer service room for E-commerce after an order is placed, using my order + returns policy.
Questions
What is a customer service room in WZRD?
Live help, order questions, returns and callbacks in one link, as a live room instead of a static file: people open one link, explore it, ask its AI agent questions by voice or text, and take the next step there. It is built on WZRD's Serviceroom.
What do I need to make one?
Usually order + returns policy and FAQs + product catalog. A sentence describing what you need is enough to start; files, links and notes make it specific.
Who is it for?
It is made by Customer Service Manager, Support Agent, Store Manager and Founder, for customers, shoppers, returning customers and members.
Can I change it after it's made?
Yes. Edit anything in the editor or ask WZRD AI in plain words: the theme, the tabs, the blocks, the agent, the actions.
Can ChatGPT or Claude make it for me?
Yes. With WZRD connected, ask for it in your own words, for example: "Create a customer service room for E-commerce after an order is placed, using my order + returns policy." WZRD finds this template and builds the room.
Also for
Let's make a room
Describe what it's for or drop in a file. No sign-up needed to start.