Harbor & Pine Help Desk
Talk to support
Start with the Support Guide, an AI assistant that can help with the supplied FAQs, order and returns policy, and product catalog. It cannot look up live order status. To contact the Harbor & Pine team, send a message or request a callback. Support hours are Monday to Friday, 9 am to 5 pm Pacific time; no specific response time is promised.
Quick answers
Answers based on Harbor & Pine’s supplied information.
Where can I find my order number?
Your order number is in your confirmation email. Include it when you contact support about an order or want to start a return.
How do I start a return?
Contact support with your order number. Unused items may be returned within 30 days of delivery. Final sale items are not returnable. See Orders & returns for the policy details.
When will I receive my refund?
Refunds are issued to the original payment method after the returned item is received and inspected. The supplied policy does not specify a timing estimate.
Can I check my delivery status here?
This room does not have live order tracking. Send support a message with your order number and delivery question.
When is support available?
Support hours are Monday to Friday, 9 am to 5 pm Pacific time. Harbor & Pine does not promise a specific response time.