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Government & Nonprofit template

Citizen service counter

Service requests, document questions and appointments at a public office, as one link the people you send it to can explore, ask questions in and act on.

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What's inside

A service counter that helps people find the right service, understand which documents to prepare, submit a service request, ask document questions and book an office appointment. It also gives clear next steps for checking an application or responding to a decision, using only information supplied by the service provider. WZRD AI fills these tabs from your material.

WZRD turns a goal, a file or a website into a room people can explore, ask and act in, with an AI agent that answers by voice and text from your content.

FeaturesInteractive documentsPricingUse casesFree toolsTemplates

  • Start here

    How can we help?, Choose what you need and Common questions

  • Services

    Services and requirements, Documents to prepare and Ask a document question

  • Visit the office

    Locations and hours, Book an appointment and Before you visit

  • Application help

    What happens next, Ask about an application and Missing documents and decisions

  • Its AI agent: Service Guide

    Help visitors find the right service, understand the supplied document list, ask a question and book an available appointment. Explain application steps only from approved office information, and route case-specific or missing information questions to staff. Never invent requirements, deadlines, eligibility, legal advice or case outcomes, and never request sensitive information through an unapproved channel.

    • Who it's for

    • Made by Service Manager, Front Office Staff, Program Officer and Case Worker
    • For citizens, residents, applicants and beneficiaries
    • In Municipalities, Public Agencies, NGOs and Embassies

    When to use it

    • Before visiting the office: a Service Manager sends it to the citizens
    • When applying for a service: a Front Office Staff sends it to the residents
    • While an application is processed: a Program Officer sends it to the applicants
    • When documents are missing: a Case Worker sends it to the beneficiaries
    • After a decision: a Service Manager sends it to the citizens

    What WZRD needs

    • Services + required documents
    • Office hours + locations
    • Or just a sentence describing it

    Start from this

    Use the template, add your material, then change anything.

    Create a citizen service counter for Municipalities before visiting the office, using my services + required documents.
    Use this template

    Questions

    What is a citizen service counter in WZRD?+

    Service requests, document questions and appointments at a public office, as a live room instead of a static file: people open one link, explore it, ask its AI agent questions by voice or text, and take the next step there. It is built on WZRD's Serviceroom.

    What do I need to make one?+

    Usually services + required documents and office hours + locations. A sentence describing what you need is enough to start; files, links and notes make it specific.

    Who is it for?+

    It is made by Service Manager, Front Office Staff, Program Officer and Case Worker, for citizens, residents, applicants and beneficiaries.

    Can I change it after it's made?+

    Yes. Edit anything in the editor or ask WZRD AI in plain words: the theme, the tabs, the blocks, the agent, the actions.

    Can ChatGPT or Claude make it for me?+

    Yes. With WZRD connected, ask for it in your own words, for example: "Create a citizen service counter for Municipalities before visiting the office, using my services + required documents." WZRD finds this template and builds the room.

    Related templates

    • Grant information room→
    • Campaign / awareness room→
    • Program application room→
    • Support resolution room→
    • Help desk room→
    • Customer service room→
    • All templates→

    Let's make a room

    Describe what it's for or drop in a file. No sign-up needed to start.

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