Northbridge Service Counter
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FAQ
Common questions
Answers based on information provided by the centre.
Where is the service centre?
The centre is at 18 Cedar Lane.
When is it open?
Monday to Thursday, 9 am to 4 pm.
When can I book an appointment?
Appointment slots are available on Tuesday and Thursday afternoons. Specific available times have not been provided here.
How do I ask about documents?
Submit a document question using the online contact form in the Services tab. Do not email identity documents. Staff will explain an approved way to provide them if needed.
How can I ask for an application update?
Provide the reference number from your confirmation email. Processing times are not published.