Zendesk Alternatives
Weigh Zendesk against Freshdesk, Intercom, Help Scout and Gorgias on the criteria that matter to you, next to each one's prices and plans as stated on its own website, with sources and dates.
- Free
- No sign-up to try
- Works as you type
Score each option, 1 to 5
| Criterion | Zendesk | Freshdesk | Intercom | Help Scout | Gorgias |
|---|---|---|---|---|---|
| Agent experience ×5 | |||||
| Total cost for our team size ×4 | |||||
| Channels we support (email, chat, phone) ×4 | |||||
| Automation and AI answers ×3 | |||||
| Knowledge base ×3 | |||||
| Reporting ×2 | |||||
| Integrations we already use ×3 |
Ranking
Score the options to see them ranked by your weights.
Free, no sign-up to try. Your comparison becomes a Room you can edit, publish and share.
How it works
How the Zendesk Alternatives works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
From each vendor's site
Zendesk and Freshdesk and Intercom and Help Scout and Gorgias: prices, plans and features
Researched from each vendor's own website by an AI researcher. Every fact is quoted from the linked page and shown with the date it was checked. Prices change: open the source before you buy.
Zendesk
- Advanced Data Privacy and Protection add-on price
- US$ 50 agent/month paid yearly
- “US$ 50agent/month paid yearly” Source, checked 4 Nov 2026
- Copilot add-on price
- US$ 50 agent/month paid yearly
- “US$ 50agent/month paid yearly” Source, checked 4 Nov 2026
- Quality Assurance add-on price
- US$ 35 agent/month paid yearly
- “US$ 35agent/month paid yearly” Source, checked 4 Nov 2026
- Suite Growth price
- US$ 59 agent/month paid yearly
- “US$ 59agent/month paid yearly” Source, checked 4 Nov 2026
Worked example
What it makes
The starting criteria for a help desk comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Agent experience (5) | 5/5 | 3/5 | 4/5 |
| Total cost for our team size (4) | 3/5 | 5/5 | 4/5 |
| Channels we support (email, chat, phone) (4) | 4/5 | 3/5 | 4/5 |
| Automation and AI answers (3) | 3/5 | 4/5 | 2/5 |
| Knowledge base (3) | 4/5 | 3/5 |
Who it's for
Who uses it
Teams on Zendesk
See what switching would change, with your own criteria written down.
Buyers
Shortlist help desks against Zendesk before talking to sales.
Consultants
Run a client's selection in one shared Room with a team vote.
Good to know
What to consider
- Prices, plans and features are quoted from each vendor's own pages by an AI researcher and checked against the page text; each shows its source and the date it was checked.
- Vendors change prices and plans often: open the source before you buy.
- The scores are yours: WZRD doesn't rate any product.
Questions
About the Zendesk Alternatives
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Which Zendesk alternatives are included?
Freshdesk, Intercom, Help Scout, Gorgias. You can remove any of them, add others by name, and score each on your own criteria.
Where do the prices come from?
From each vendor's own pricing and feature pages. An AI researcher quotes the sentence each fact comes from; a fact is shown only if that quote is on the linked page.
Make your comparison now
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