Ticket Deflection Savings Calculator
Estimate what self-service saves when it resolves tickets before they reach an agent, and the deflection rate you need to break even.
- Free
- No sign-up to try
- Works as you type
Ticket deflection savings
Net saving per month
$3,700
Tickets deflected per month
750
Net saving per year
$44,400
Deflection rate needed to break even
2.7%
- Tickets deflected = tickets × share self-service resolves.
- Net saving = tickets deflected × cost per ticket − self-service cost.
- Break-even rate = self-service cost ÷ (tickets × cost per ticket) × 100.
Free, no sign-up to try. Save it as a live calculator you can share; an estimate from the numbers you enter, not financial advice. Check the result against your own records before you rely on it.
How it works
How the Ticket Deflection Savings Calculator works
- 1
Enter your numbers
Every result updates as you type, with the formula shown under it.
- 2
Check the method
See how each number is worked out and what it assumes.
- 3
Save it as a Room
Share a live calculator: others can change the numbers and see the result update.
Worked example
What it makes
Example inputs
- Tickets per month without self-service
- 5,000
- Share self-service resolves
- 15 %
- Cost of one agent-handled ticket
- $6
- Self-service cost per month (tools, content upkeep)
- $800
Results
- Net saving per month
- $3,700
- Tickets deflected per month
- 750
- Net saving per year
- $44,400
- Deflection rate needed to break even
- 2.7%
How it's calculated
- Tickets deflected = tickets × share self-service resolves.
- Net saving = tickets deflected × cost per ticket − self-service cost.
- Break-even rate = self-service cost ÷ (tickets × cost per ticket) × 100.
- Assumes: A deflected ticket needs no agent time; people who try self-service and then contact you anyway are not deflected.
- Assumes: Cost per ticket is your full cost of an agent-handled ticket.
An estimate from the numbers you enter, not financial advice. Check the result against your own records before you rely on it.
Who it's for
Who uses it
Support leaders
Justify a help center or knowledge base investment.
Self-service owners
Set a deflection target that covers the cost.
CX consultants
Model savings with a client's ticket volume.
Good to know
What to consider
- Deflection is hard to measure: people who read an article and then contact you anyway are not deflected.
- Cost per ticket should be your full cost of an agent-handled ticket, not just agent pay.
Questions
About the Ticket Deflection Savings Calculator
How do I estimate my deflection rate?
Compare ticket volume per customer before and after self-service launches, or ask on help articles whether the page solved the problem. Start with a cautious figure and update it as you measure.
Can I share the calculator with my team or a client?
Yes. The Room keeps the calculator live: anyone with the link can change the numbers and see the result update, with the method and assumptions on the same page.
Make your calculator now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
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