AI Customer Support ROI Calculator
Estimate the agent hours and money an AI support assistant could save, in conservative, expected and optimistic scenarios.
- Free
- No sign-up to try
- Works as you type
AI customer support ROI
Agent hours saved per month (expected)
160 h
Net monthly saving: conservative (half the expected share)
$740
Net monthly saving: expected
$2,980
Net monthly saving: optimistic (1.5 × the share, at most 100%)
$5,220
- Hours saved = tickets × share resolved by AI × agent minutes per ticket ÷ 60.
- Net saving = hours saved × agent cost per hour − platform cost.
- Conservative uses half your expected share; optimistic uses 1.5 times it (capped at 100%).
Free, no sign-up to try. Save it as a live calculator you can share; an estimate from the numbers you enter, not financial advice. Check the result against your own records before you rely on it.
How it works
How the AI Customer Support ROI Calculator works
- 1
Enter your numbers
Every result updates as you type, with the formula shown under it.
- 2
Check the method
See how each number is worked out and what it assumes.
- 3
Save it as a Room
Share a live calculator: others can change the numbers and see the result update.
Worked example
What it makes
Example inputs
- Tickets per month
- 4,000
- Agent minutes per ticket
- 8 min
- Agent cost per hour
- $28
- Tickets AI resolves (expected)
- 30 %
- AI platform cost per month
- $1,500
Results
- Agent hours saved per month (expected)
- 160 h
- Net monthly saving: conservative (half the expected share)
- $740
- Net monthly saving: expected
- $2,980
- Net monthly saving: optimistic (1.5 × the share, at most 100%)
- $5,220
How it's calculated
- Hours saved = tickets × share resolved by AI × agent minutes per ticket ÷ 60.
- Net saving = hours saved × agent cost per hour − platform cost.
- Conservative uses half your expected share; optimistic uses 1.5 times it (capped at 100%).
- Assumes: A ticket the AI resolves needs no agent time; partly handled tickets are not counted.
- Assumes: Setup, training and quality review time are not included.
- Assumes: The share AI resolves is your own estimate: measure it in a pilot before relying on it.
An estimate from the numbers you enter, not financial advice. Check the result against your own records before you rely on it.
Who it's for
Who uses it
Support leaders
Build the business case for an AI pilot.
CX consultants
Share scenarios with a client using their numbers.
Finance
See the range, not one optimistic figure.
Good to know
What to consider
- The share of tickets AI resolves is your estimate: measure it in a pilot.
- Setup, training and quality review time are not included.
- Only fully resolved tickets are counted as saved time.
Questions
About the AI Customer Support ROI Calculator
Why three scenarios?
The share of tickets AI resolves varies a lot by product and channel. Conservative uses half your estimate, optimistic 1.5 times it (capped at 100%), so you see the range.
Can I share the calculator with my team or a client?
Yes. The Room keeps the calculator live: anyone with the link can change the numbers and see the result update, with the method and assumptions on the same page.
Make your calculator now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
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