Salesforce vs Zoho CRM
Compare Salesforce and Zoho CRM on the criteria that matter to your team, next to the prices, plans and features each one states on its own website, with sources and dates.
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Score each option, 1 to 5
| Criterion | Salesforce | Zoho CRM |
|---|---|---|
| Ease of use for the sales team ×5 | ||
| Total cost for our team size ×4 | ||
| Pipeline and deal management ×5 | ||
| Automation and workflows ×3 | ||
| Integrations we already use ×4 | ||
| Reporting and forecasting ×3 | ||
| Support and onboarding ×2 |
Ranking
Score the options to see them ranked by your weights.
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How it works
How the Salesforce vs Zoho CRM works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
From each vendor's site
Salesforce and Zoho CRM: prices, plans and features
Researched from each vendor's own website by an AI researcher. Every fact is quoted from the linked page and shown with the date it was checked. Prices change: open the source before you buy.
Salesforce
- Advanced price
- $395 USD/User/Month, billed annually
- “$395 USD/User/Month (Billed annually)” Source, checked 4 Nov 2026
- Core price
- $195 USD/User/Month, billed annually
- “$195 USD/User/Month (Billed annually)” Source, checked 4 Nov 2026
- Max price
- $550 USD/User/Month, billed annually
- “$550 USD/User/Month (Billed annually)” Source, checked 4 Nov 2026
- Pro Suite price
- $100 USD/User/Month, billed annually
- “$100 USD/User/Month (Billed annually)” Source, checked 4 Nov 2026
- Starter Suite price
- $25 USD/User/Month, billed monthly or annually
- “$25 USD/User/Month (Billed monthly or annually)” Source, checked 4 Nov 2026
- Advanced free trial
- Try for free
- “[Try for free](https://www.salesforce.com/sales/free-trial/ue/?d=pb)” Source, checked 4 Nov 2026
- Core free trial
- Try for free
- “[Try for free](https://www.salesforce.com/sales/free-trial/ee/?d=pb)” Source, checked 4 Nov 2026
- Pro Suite free trial
- Try for free
- “[Try for free](https://www.salesforce.com/small-business/free-trial/prosuite/?d=pb)” Source, checked 4 Nov 2026
- Starter Suite free trial
- Try for free
- “[Try for free](https://www.salesforce.com/small-business/free-trial/starter-suite-v2/?d=pb)” Source, checked 4 Nov 2026
- Max Flex Credits
- 2.75M Flex Credits per org per year
- “* 2.75M Flex Credits per org per year” Source, checked 4 Nov 2026
- Email integration
- Gmail or Outlook
- “| Email Integration with Gmail or Outlook | | |” Source, checked 4 Nov 2026
- Pro Suite sales features
- Sales quoting and forecasting
- “* Sales Quoting and Forecasting” Source, checked 4 Nov 2026
- Starter Suite features
- Lead routing, email syncing, and email marketing
- “* Built-in Sales Flows and Lead Routing * AI Automatically Syncs Emails, Events, and Contacts * Dynamic Email Marketing and Analytics” Source, checked 4 Nov 2026
Zoho CRM
- Enterprise plan trial
- Free trial available
- “[FREE TRIAL](/crm/signup.html?plan=enterprise&source_from=crmpricing)” Source, checked 4 Nov 2026
- Professional plan trial
- Free trial available
- “[FREE TRIAL](/crm/signup.html?plan=professional&source_from=crmpricing)” Source, checked 4 Nov 2026
- Standard plan trial
- Free trial available
- “[FREE TRIAL](/crm/signup.html?plan=standard&source_from=crmpricing)” Source, checked 4 Nov 2026
- Free plan API calls
- 5,000 API calls/day
- “* APIsConnect Zoho CRM to any app and perform actions with 5000 API calls/day.” Source, checked 4 Nov 2026
- Free plan data exports
- Up to 10 times
- “* Data import and exportImport data from spreadsheets for free. Export data from Zoho CRM for up to 10 times for free.” Source, checked 4 Nov 2026
- Free plan email templates
- Up to 10 custom email templates
- “* Custom email templatesPersonalize emails to fit the tone of your business. Get up to 10 custom emai templates for free.” Source, checked 4 Nov 2026
- Enterprise plan developer sandbox
- Test changes in a sandbox environment
- “* Developer sandboxSecurely test the changes without affecting production data in a sandbox environment.” Source, checked 4 Nov 2026
- Enterprise plan team management
- Manage multiple sales teams across territories
- “* Multi-team managementManage multiple sales teams across territories.” Source, checked 4 Nov 2026
- Free plan contact management
- Manage business contacts in one place
- “* Contact managementManage all contacts important to your business in one place. No more scattered business cards.” Source, checked 4 Nov 2026
- Professional plan AI agents
- Build and deploy AI agents
- “* AI agents Build and deploy AI agents that execute tasks on your behalf for any business use case.” Source, checked 4 Nov 2026
- Professional plan custom portals
- Portals for customers, partners, and vendors
- “* Custom portalsUse portals to grant customers, partners, and vendors access to relevant information in your CRM.” Source, checked 4 Nov 2026
- Professional plan reports
- Unlimited reports
- “* Unlimited reportsStay informed about your business performance with unlimited reports.” Source, checked 4 Nov 2026
- Standard plan email integration
- Gmail, Outlook, Zoho Mail, and other popular email services
- “* Email integration & mass emailsSend emails via Gmail, Outlook, Zoho Mail, and other popular email services, directly from Zoho CRM.” Source, checked 4 Nov 2026
- Standard plan sales pipelines
- Multiple sales pipelines
- “* Multiple sales pipelinesTrack multiple sales operations with different stages without any clutter.” Source, checked 4 Nov 2026
Worked example
What it makes
The starting criteria for a CRM comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Ease of use for the sales team (5) | 5/5 | 3/5 | 4/5 |
| Total cost for our team size (4) | 3/5 | 5/5 | 4/5 |
| Pipeline and deal management (5) | 4/5 | 3/5 | 4/5 |
| Automation and workflows (3) | 3/5 | 4/5 | 2/5 |
| Integrations we already use (4) | 4/5 | 3/5 | 4/5 |
| Reporting and forecasting (3) | 3/5 | 4/5 | 2/5 |
| Support and onboarding (2) | 4/5 | 3/5 | 3/5 |
| Weighted score | 76.2/100 | 70.8/100 | 69.2/100 |
Weighted score = sum of (weight × score) ÷ sum of (weight × 5), out of 100.
Who it's for
Who uses it
Buyers
Shortlist between Salesforce and Zoho CRM with your own criteria written down.
Teams
Share the comparison and let everyone vote before you decide.
Consultants
Run a client's CRM choice in one shared Room.
Good to know
What to consider
- Prices, plans and features are quoted from Salesforce's and Zoho CRM's own pages by an AI researcher and checked against the page text; each shows its source and the date it was checked.
- Vendors change prices and plans often: open the source before you buy.
- The scores are yours: WZRD doesn't rate either product.
Questions
About the Salesforce vs Zoho CRM
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Where do the Salesforce and Zoho CRM prices come from?
From each vendor's own pricing and feature pages. An AI researcher reads the pages and quotes the sentence each fact comes from; a fact is shown only if that quote is on the linked page.
How current are they?
Each fact shows the date it was checked. They are re-checked regularly, but prices change: follow the source link to confirm.
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