Intercom vs Zendesk
Compare Intercom and Zendesk on the criteria that matter to your team, next to the prices, plans and features each one states on its own website, with sources and dates.
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Score each option, 1 to 5
| Criterion | Intercom | Zendesk |
|---|---|---|
| Agent experience ×5 | ||
| Total cost for our team size ×4 | ||
| Channels we support (email, chat, phone) ×4 | ||
| Automation and AI answers ×3 | ||
| Knowledge base ×3 | ||
| Reporting ×2 | ||
| Integrations we already use ×3 |
Ranking
Score the options to see them ranked by your weights.
Free, no sign-up to try. Your comparison becomes a Room you can edit, publish and share.
How it works
How the Intercom vs Zendesk works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
From each vendor's site
Intercom and Zendesk: prices, plans and features
Researched from each vendor's own website by an AI researcher. Every fact is quoted from the linked page and shown with the date it was checked. Prices change: open the source before you buy.
Intercom
- Essential plan price
- $29/seat/month on annual billing
- “If you don't qualify for Early Stage, the Essential plan starts at $29/seat/month on annual billing and includes Fin AI Agent and the full helpdesk.” Source, checked 4 Nov 2026
- Fin outcome price
- $0.99 per outcome
- “Fin is priced at **$0.99 per outcome**.” Source, checked 4 Nov 2026
- Proactive Support Plus price
- $99/month
Worked example
What it makes
The starting criteria for a help desk comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Agent experience (5) | 5/5 | 3/5 | 4/5 |
| Total cost for our team size (4) | 3/5 | 5/5 | 4/5 |
| Channels we support (email, chat, phone) (4) | 4/5 | 3/5 | 4/5 |
| Automation and AI answers (3) | 3/5 | 4/5 | 2/5 |
| Knowledge base (3) | 4/5 | 3/5 |
Who it's for
Who uses it
Buyers
Shortlist between Intercom and Zendesk with your own criteria written down.
Teams
Share the comparison and let everyone vote before you decide.
Consultants
Run a client's help desk choice in one shared Room.
Good to know
What to consider
- Prices, plans and features are quoted from Intercom's and Zendesk's own pages by an AI researcher and checked against the page text; each shows its source and the date it was checked.
- Vendors change prices and plans often: open the source before you buy.
- The scores are yours: WZRD doesn't rate either product.
Questions
About the Intercom vs Zendesk
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Where do the Intercom and Zendesk prices come from?
From each vendor's own pricing and feature pages. An AI researcher reads the pages and quotes the sentence each fact comes from; a fact is shown only if that quote is on the linked page.
How current are they?
Each fact shows the date it was checked. They are re-checked regularly, but prices change: follow the source link to confirm.
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