Digital Maturity Assessment
See where your business stands on digital: how customers reach you, how systems and data work together, and how confident your team is, scored by area with next steps.
- Free
- No sign-up to try
- Works as you type
Answer for the business as a whole: how customers reach you, how work gets done and how decisions are made.
0 of 13 answered
Answer the questions to see your score by area as you go.
Answer at least 11 of 13 questions to save your results as a Room.
How it works
How the Digital Maturity Assessment works
- 1
Answer the questions
Pick the answer closest to where you are today. It takes a few minutes.
- 2
See your score
Your score by area appears as you answer, with the weakest areas first.
- 3
Save your results
Create a Room with your scores, next steps and an adviser to talk them through.
Worked example
What it makes
13 questions across 5 areas. Each answer scores 0 to 3; an area's score is its points as a share of the most it could get.
Strategy and leadership
- Is there a plan for how digital tools support the business?
- How are technology decisions made?
Customer-facing digital
- How can customers find you, contact you or buy from you online?
- How do you keep track of customers and their history?
- How do you use digital channels to reach customers?
Operations and systems
- How much routine work is still on paper or done by retyping data?
- How well do your main systems work together?
- How do staff share files and work together?
Data and reporting
- How do you get the numbers you need to run the business?
- How are decisions made?
Skills
- How confident are staff with the digital tools they use?
- How is digital training handled?
Results bands: Early (0+), Developing (40+), Established (70+), Leading (90+). A self-assessment from your own answers: a starting point for a conversation, not an audit, certification or professional advice.
Who it's for
Who uses it
Small business owners
Find the manual work and gaps worth fixing first.
Operations managers
Make the case for connecting systems or replacing paper steps.
Advisers
Benchmark a client before recommending a digital plan.
Good to know
What to consider
- Written for small and mid-sized businesses; large organisations may want to take it per division.
- It doesn't recommend specific software; it shows where the gaps are.
Questions
About the Digital Maturity Assessment
How long does it take?
About five minutes: 13 questions, each with four answers from nothing in place to fully in place.
Is this an audit or a certification?
No. It scores your own answers against a written rubric to show where you stand and what to do next. Use it to start a conversation, not as an audit, certification or professional advice.
Make your results now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
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