Process Maturity Assessment
Score one business process on how well it is documented, owned, consistent, measured and improved, from ad hoc to managed, with next steps for its weakest areas.
- Free
- No sign-up to try
- Works as you type
Answer for one process (name it above), such as invoicing or onboarding, to see how well it is defined, owned, measured and improved.
0 of 14 answered
Answer the questions to see your score by area as you go.
Answer at least 12 of 14 questions to save your results as a Room.
How it works
How the Process Maturity Assessment works
- 1
Answer the questions
Pick the answer closest to where you are today. It takes a few minutes.
- 2
See your score
Your score by area appears as you answer, with the weakest areas first.
- 3
Save your results
Create a Room with your scores, next steps and an adviser to talk them through.
Worked example
What it makes
14 questions across 5 areas. Each answer scores 0 to 3; an area's score is its points as a share of the most it could get.
Defined and documented
- The process has a written description with its steps, inputs and outputs.
- The written version matches how the work is actually done today.
- Someone new could run the process from the documentation and a short handover.
Ownership
- One named person owns the process and decides on changes to it.
- Everyone involved knows their part and who to go to with problems.
Consistency and control
- Different people, teams or sites run the process the same way.
- Templates, checklists or system steps keep the work consistent.
- Exceptions are handled in an agreed way rather than case by case.
Measurement
- A few measures (time, volume, errors, cost) are tracked for the process.
- The owner reviews the measures regularly and acts on them.
- The people who receive the output are asked how well it works for them.
Improvement
- Problems and ideas are logged and reviewed rather than fixed ad hoc.
- Changes are tested and recorded, and the documentation is updated.
- The process is reviewed against its goals at least once a year.
Results bands: Ad hoc (0+), Repeatable (40+), Defined (70+), Managed (90+). A self-assessment from your own answers: a starting point for a conversation, not an audit, certification or professional advice.
Who it's for
Who uses it
Operations leads
Find which processes need documenting or an owner first.
Process owners
Track a process's maturity before and after improvement work.
Consultants
Give clients a common language for where each process stands.
Good to know
What to consider
- Answer for one process at a time, such as invoicing or onboarding, to keep the answers clear.
- The levels are a simple guide, not a formal maturity model or certification.
Questions
About the Process Maturity Assessment
What do the levels mean?
Ad hoc: it depends on the people doing it. Repeatable: it works but varies. Defined: written down, owned and consistent. Managed: measured and improved on a regular cycle.
Is this an audit or a certification?
No. It scores your own answers against a written rubric to show where you stand and what to do next. Use it to start a conversation, not as an audit, certification or professional advice.
Make your results now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
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