Live Chat Software Comparison
Compare live chat tools for your website on the agent inbox, AI answers you can control, fit with your help desk and cost per seat. Share it with the support team.
- Free
- No sign-up to try
- Works as you type
Score each option, 1 to 5
| Criterion | Intercom | LiveChat | Tidio |
|---|---|---|---|
| Agent inbox and handover ×5 | |||
| Cost per agent seat ×4 | |||
| AI answers we can control ×4 | |||
| Fits our help desk or CRM ×4 | |||
| Widget look and speed on our site ×3 | |||
| Reporting ×2 | |||
| Mobile app for agents ×2 |
Ranking
Score the options to see them ranked by your weights.
Free, no sign-up to try. Your comparison becomes a Room you can edit, publish and share.
How it works
How the Live Chat Software Comparison works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
Worked example
What it makes
The starting criteria for a live chat tool comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Agent inbox and handover (5) | 5/5 | 3/5 | 4/5 |
| Cost per agent seat (4) | 3/5 | 5/5 | 4/5 |
| AI answers we can control (4) | 4/5 | 3/5 | 4/5 |
| Fits our help desk or CRM (4) | 3/5 | 4/5 | 2/5 |
| Widget look and speed on our site (3) | 4/5 | 3/5 | 4/5 |
| Reporting (2) | 3/5 | 4/5 | 2/5 |
| Mobile app for agents (2) | 4/5 | 3/5 | 3/5 |
| Weighted score | 75.8/100 | 71.7/100 | 68.3/100 |
Weighted score = sum of (weight × score) ÷ sum of (weight × 5), out of 100.
Who it's for
Who uses it
Support teams
Add chat without a second inbox.
Ecommerce stores
Answer pre-sale questions on product pages.
SaaS companies
Weigh AI answers against handover to people.
Good to know
What to consider
- Check how AI answers are priced: per resolution, per conversation or per seat.
- Test the widget on your own site for load time and mobile layout.
Questions
About the Live Chat Software Comparison
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Live chat or a full help desk?
If chat is one channel among email and phone, compare help desks too: many include chat.
Make your comparison now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
Create my comparisonRelated
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