Knowledge Base Software Comparison
Compare knowledge base tools on search, how easy articles are to write and update, fit with your help desk and AI answers, then share the weighted result.
- Free
- No sign-up to try
- Works as you type
Score each option, 1 to 5
| Criterion | Zendesk Guide | Intercom Articles | Help Scout Docs |
|---|---|---|---|
| Search that finds the right article ×5 | |||
| Easy to write and update articles ×4 | |||
| Fits our help desk ×4 | |||
| AI answers from our content ×3 | |||
| Public and internal articles ×3 | |||
| Analytics on searches and gaps ×3 | |||
| Total cost ×3 |
Ranking
Score the options to see them ranked by your weights.
Free, no sign-up to try. Your comparison becomes a Room you can edit, publish and share.
How it works
How the Knowledge Base Software Comparison works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
Worked example
What it makes
The starting criteria for a knowledge base tool comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Search that finds the right article (5) | 5/5 | 3/5 | 4/5 |
| Easy to write and update articles (4) | 3/5 | 5/5 | 4/5 |
| Fits our help desk (4) | 4/5 | 3/5 | 4/5 |
| AI answers from our content (3) | 3/5 | 4/5 | 2/5 |
| Public and internal articles (3) | 4/5 | 3/5 | 4/5 |
| Analytics on searches and gaps (3) | 3/5 | 4/5 | 2/5 |
| Total cost (3) | 4/5 | 3/5 | 3/5 |
| Weighted score | 76/100 | 71.2/100 | 68/100 |
Weighted score = sum of (weight × score) ÷ sum of (weight × 5), out of 100.
Who it's for
Who uses it
Support teams
Deflect repeat questions with a help centre.
Ops teams
Choose an internal wiki people will keep current.
Product teams
Publish docs alongside the product.
Good to know
What to consider
- Import twenty real articles and test search with real customer wording.
- If your help desk includes a knowledge base, score it as an option.
Questions
About the Knowledge Base Software Comparison
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Public help centre or internal wiki?
Both work here. Weight public and internal articles to match how you'll use it.
Make your comparison now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
Create my comparisonRelated
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