Ecommerce Readiness Assessment
Score how ready you are to sell online across products, checkout and payments, fulfilment and returns, customer service and marketing, with the first things to fix in your weakest areas.
- Free
- No sign-up to try
- Works as you type
Rate how ready your products, store, fulfilment and marketing are to sell online.
0 of 14 answered
Answer the questions to see your score by area as you go.
Answer at least 12 of 14 questions to save your results as a Room.
How it works
How the Ecommerce Readiness Assessment works
- 1
Answer the questions
Pick the answer closest to where you are today. It takes a few minutes.
- 2
See your score
Your score by area appears as you answer, with the weakest areas first.
- 3
Save your results
Create a Room with your scores, next steps and an adviser to talk them through.
Worked example
What it makes
14 questions across 5 areas. Each answer scores 0 to 3; an area's score is its points as a share of the most it could get.
Catalogue and product data
- Every product you plan to sell has a title, clear photos, price, variants and stock level ready.
- Product descriptions answer what customers ask before buying: size, materials, use, compatibility.
- Product data is kept in one place, with someone responsible for keeping it current.
Store, checkout and payments
- You've placed test orders from start to finish on a phone and on a computer.
- Customers can pay with the methods they expect, and refunds have been tested too.
- Delivery costs and times are shown before checkout.
Fulfilment and returns
- Who picks, packs and ships each order, and how fast, is written down and tested.
- You have delivery agreed with a carrier and customers get tracking.
- A returns policy is published and you know how returned items are checked and restocked.
Customer service and trust
- The site has contact details and delivery, returns, privacy and terms pages.
- Someone is responsible for answering customer messages within a set time.
Marketing and measurement
- Analytics is set up and records purchases, not just visits.
- There's a plan for the first months of marketing on named channels, with a budget.
- You collect customer emails with consent and have a welcome message ready.
Results bands: Early (0+), Developing (40+), Established (70+), Leading (90+). A self-assessment from your own answers: a starting point for a conversation, not an audit, certification or professional advice.
Who it's for
Who uses it
Shop owners
Check nothing important is missing before launching an online store.
Retail managers
Plan what to fix before adding online sales to a shop.
Consultants
Run a quick readiness check with a client and agree the priorities.
Good to know
What to consider
- It checks practice, not your platform: any store builder can score well or badly.
- Answer for what is in place today, not what's planned.
Questions
About the Ecommerce Readiness Assessment
Which areas does it cover?
Catalogue and product data, store and checkout, fulfilment and returns, customer service and trust, and marketing and measurement. Each gets a score out of 100 and first steps if it's weak.
Is this an audit or a certification?
No. It scores your own answers against a written rubric to show where you stand and what to do next. Use it to start a conversation, not as an audit, certification or professional advice.
Make your results now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
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