Customer Success Platform Comparison
Compare customer success platforms on health scores you define, data from your product and CRM, playbooks and the day-to-day for CSMs, then share the ranking.
- Free
- No sign-up to try
- Works as you type
Score each option, 1 to 5
| Criterion | Gainsight | ChurnZero | Totango |
|---|---|---|---|
| Health scores we can define ×5 | |||
| Pulls data from our product and CRM ×5 | |||
| Playbooks and tasks ×4 | |||
| Easy for CSMs day to day ×4 | |||
| Renewal and expansion reporting ×3 | |||
| Cost for our team and account count ×3 |
Ranking
Score the options to see them ranked by your weights.
Free, no sign-up to try. Your comparison becomes a Room you can edit, publish and share.
How it works
How the Customer Success Platform Comparison works
- 1
Pick what to compare
Choose from the list or add your own, two to six options.
- 2
Weight and score
Weight each criterion, then score each option from 1 to 5. The ranking updates as you go.
- 3
Share and decide
Create a Room with the comparison, a team vote and a checklist for the final decision.
Worked example
What it makes
The starting criteria for a customer success platform comparison, with example scores for three unnamed options to show how the weighting works. Your Room uses your own options and scores.
| Criterion (weight) | Option A | Option B | Option C |
|---|---|---|---|
| Health scores we can define (5) | 5/5 | 3/5 | 4/5 |
| Pulls data from our product and CRM (5) | 3/5 | 5/5 | 4/5 |
| Playbooks and tasks (4) | 4/5 | 3/5 | 4/5 |
| Easy for CSMs day to day (4) | 3/5 | 4/5 | 2/5 |
| Renewal and expansion reporting (3) | 4/5 | 3/5 | 4/5 |
| Cost for our team and account count (3) | 3/5 | 4/5 | 2/5 |
| Weighted score | 74.2/100 | 74.2/100 | 68.3/100 |
Weighted score = sum of (weight × score) ÷ sum of (weight × 5), out of 100.
Who it's for
Who uses it
CS leaders
Choose a platform with CSMs scoring it too.
RevOps
Check data sync before anything else.
Scaling SaaS teams
Decide whether you've outgrown the CRM for CS.
Good to know
What to consider
- Map the product and CRM data you'd send before demos.
- Ask how long a typical implementation takes and who does the work.
Questions
About the Customer Success Platform Comparison
Does WZRD rate these products?
No. You score each option on your own criteria; WZRD only does the weighted maths and lays out the result. Check prices and features on each vendor's own site, because they change often.
Should we measure churn before choosing?
It helps: a churn rate worked out the same way every month gives you a baseline to judge the platform against. The churn rate calculator does that from two numbers.
Make your comparison now
Free, no sign-up to try. It becomes a Room you can edit, publish and share.
Create my comparisonRelated
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