Northstar Customer Ops Handover

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Progress

4 of 8 checklist items complete

Progress is based on the recorded checklist count. The customer review process document is awaiting Maya’s update, and the support platform access change is awaiting IT confirmation.

Transition contacts

MMaya ChenDeparting customer operations lead; owns the knowledge-transfer walkthroughs.
PPriya ShahIncoming owner; owns the support escalation guide update.
LLuis OrtegaManager and transition owner; confirms handover completion.
PPeople OpsProvided the employee benefits guide and internal policy resource.
IITOwns access changes for the support platform and reporting workspace.
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