Al Noor Fleet Operations
Account context
Known from the supplied account material: Al Noor Medical Supplies is a Dubai distributor serving clinics and pharmacies across Dubai and the Northern Emirates. Fleet operations are led by Faisal Rahman, who manages 42 vans and 18 dispatchers.
- About 1,100 weekday deliveries.
- Dispatchers build routes manually each morning.
- Roughly 16% of deliveries arrive outside the promised window.
- Drivers call dispatch about address changes; customers often call support to ask where an order is.
- The impact of these issues, and any additional requirements, are open questions for the conversation.
Launch plan
Before kickoff, date not set
Plan and confirm
Confirm the proposed 12-van pilot, stakeholders, success measures, and launch readiness. Owner: not set.
9 November 2026, proposed start
Two-week onboarding
Mariam Al Nuaimi will lead implementation. Proposed onboarding covers importing customer addresses, configuring delivery zones, dispatcher training, and a half-day driver-app session at Al Noor's Ras Al Khor depot.
After onboarding, timing to confirm
Proposed 60-day pilot
Run the proposed pilot on 12 vans. Pilot start date, review cadence, and criteria for any expansion are not set. Ongoing contact: Omar Haddad, customer success manager.
After pilot, timing and owner to confirm
Review and agree next step
Discuss the pilot and decide whether to consider expansion to the full 42-van fleet. No expansion commitment is implied.