Northstar Desk
Tell us what you need
Choose the issue type, describe what happened, and explain the impact on your work. Include your account email. For a critical outage, mark that it affects all users and use the documented urgent support form. Do not include passwords or payment card details.
Quick answers
A few common Northstar Desk questions.
How do I reset my password?
Use the password reset process for your account. Do not share your password in a support request.
Where can I find my invoices?
Billing Support can help with invoices and plan changes.
What should I include in a support request?
Include your account email, issue type, a short description, and the impact on your work. Never include passwords or payment card details.
What if a critical outage affects all users?
Mark the impact as affecting all users and submit through the documented urgent support form.
When will I hear back?
Northstar Desk does not publish a guaranteed response time. After hours, you can submit a request; the support team reviews queued requests during its stated working hours.