Harborlight Scheduling Story

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At a glance

A short account of the clinic’s need, the scheduling changes and the outcomes reported in the supplied material. Harborlight is described in the source as a fictional clinic, not a verified real customer.

  • Customer context: independent physical therapy clinic in Providence and Cranston, Rhode Island, with two locations and eight clinicians.
  • Challenge: roughly 62 missed appointments monthly, valued at about $7,130 in session revenue; receptionist Tasha Green spent around nine hours a week calling to confirm visits.
  • Approach: Latchkey imported the existing schedule and set reminders 48 hours and three hours before each visit. Locations went live March 3 and March 10, 2025.
  • Reported by end of May 2025: 38 missed appointments per month on average; Harborlight estimated about $8,280 in monthly appointment revenue retained compared with its previous no-show rate. Tasha reclaimed around six hours a week.

Timeline

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